Question: How Do I Contact Amazon About A Missing Item?

What if my Amazon package is missing?

If your Amazon package shows as delivered but you can’t find it, don’t panic.

If your Amazon package hasn’t arrived after those 48 hours, you should either contact Amazon to report the missing package, or get in touch with carrier or the third-party seller..

What do I do if my Amazon package says delivered but no package?

Go to Your Orders. Locate your order in the list and click Problem with order. Select “Package didn’t arrive” from the list. Select Request refund.

Will Amazon refund for lost package?

How Long Does an Amazon Lost Package Refund Take? A refund request can take up to seven days to investigate. Amazon will send an email if your application has been approved. Once your request is accepted, you will receive a refund within seven business days.

Will Amazon refund a stolen package?

Amazon asks customers to wait 36 hours after the expected delivery in case it turns up. Generally, the retailer should be able to send out a new package, or issue a refund if it’s clear the package was stolen or lost. Local police departments recommend filing theft reports as well.

What happens if your package gets lost?

Contact your local post office to file a claim about the package. … Ask to file a claim for a missing package. Get in contact with the USPS Mail Recovery Center, which is basically the lost and found of the postal service. They may have any wrongly-addressed or delivery packages sent to them.

What do I do if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

How do I contact Amazon about a missing package?

Amazon missing packages:Call 1 (888) 280-4331- speak with customer service for a tracking update.Ask neighbors if they received the package.Wait 36 hours after the expected delivery date and time to file a claim.Start a claim with Amazon here. . .

How do I get a refund for a lost package?

If your package was stolen and there’s evidence, take photos and submit those too. If your USPS lost package was insured, you should be able to get a refund directly from USPS. If your USPS package was stolen, you should be able to go through the seller to receive a replacement or refund.

Who is responsible if a parcel goes missing?

When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.

How do I claim a stolen package from Amazon?

To file a claim, go to your Orders List and select “View/File Claim” on the order. Follow the on-screen instructions, which will require you to select a reason for the claim.

How do I get a refund for undelivered items on Amazon?

To request a refund on an eligible order:Go to Your Orders.Locate your order in the list and click Problem with order.Select your problem from the list.Select Request refund.Enter your comments in the text box.Select Submit.

What does it mean when a package says delivered but not here?

This is just to confirm that your tracking is 100% up-to-date and that it definitely says that the package has been delivered, not that it is in transit or out for delivery but that it has actually been delivered and isn’t physically there just yet.